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Shipping & Returns

shipping
We offer our customers a fast processing and shipping happy shopping. International of International Air Express EMS, DHL, TNT. Delivery time depends on the destination.
As usual, your order will be shipped within 1-3 working days after we receive your payment to confirm your shipping address. All packages must attend
Upon receipt of payment, a tracking number will be provided via e-mail.

Cancellations
If you wish to cancel prior to dispatch your order, you should immediately email. And 4% cancellation fee will be applied.

 Returns
Unwashed or unworn (except tryout) may be returned within 7 days from the date merchandise was received. Item (s) must be returned in condition received or merchandise will be returned to the sender.
1. A return authorization must be obtained from customer service to receive a refund. Or the returned package will be returned to you.
2. Please indicate reason for return to get the return authorization., And back-to-back address
3. Pack merchandise securely. Please include the following information with your return: bill-to name, address, ship-to name, address, order number, reason for return
.
 Exchanges
Exchange requests must be made within 7 days after receiving the order for merchandise Specify the exchange item and the new color or size in your email to deklantenservice.
Items must be in as a return.
New and unworn accepted Availability of replacement item is not guaranteed. You will receive an e-mail notification upon the completion of exchange processing.

 Note:
*** Shipping is not refundable.
*** 20% handling fee will be deducted from the refund.
*** If the items is Non-quality problems, customers have up to 20% postage for exchange shipping costs add.
*** Return may takes one to two weeks to process and at least eenfactureringscyclus for the credit to appear on your account.
*** To obtain contact customer service for questions to Return permission email us.
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SAFE AND SECURE


Your payment details are completely safe and protected. They are always encrypted and transmitted securely over SSL (Secure Socket Layer). We offer the following payment options: TFG Account Card, Visa & Mastercard (debit & credit), TFG eGift Card, SnapScan and EFT (i-Pay)

DELIVERY


Standard: 3-5 working days. Express: 2 working days. Overnight Express: next working day, when ordered before 2pm, Mon-Thurs. Express & Overnight Express: only offered in JHB, CPT & DBN. Pargo Pick-up: conveniently collect your parcel at 1 of over 400 local Pick-up Points. Collect in Store: Collect your order from one of our nearby stores (WC only). Refer to delivery & returns here for furniture.

RETURNS


If you are not completely happy with your purchase you can return it to your closest store (excluding furniture) for free! Click here for our delivery & returns information.
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